Privacy Policy

CoachDesk is a workspace for K‑12 instructional coaches. This policy explains what information we collect, how we use it, and the choices you have. It applies to the CoachDesk website and mobile apps (together, the “Service”).

CoachDesk is operated by Jamelna. If you use CoachDesk through a school or district, that institution is responsible for the student information entered into the Service, and we act as its service provider (see “Student data” below).

Information we collect

• Account information. Your name and email address when you or your administrator create an account.
• Coaching content. Information you add while using the Service: check-ins and observations, notes, goals, lesson plans, resources, and artifacts (files or photos, which may include student work).
• Usage and device information. First-party analytics we collect to operate and improve the Service: pages viewed, a session identifier, general device and browser characteristics, and referring pages. We also collect diagnostic and error information when something goes wrong.

We do not use third-party advertising networks, and we do not embed third-party advertising or social-media trackers in the Service.

How we use information

• To provide, maintain, and secure the Service.
• To authenticate you and keep your account safe.
• To operate features like offline capture and syncing.
• To understand how the Service is used and improve it, using our own analytics.
• To communicate with you about your account and the Service.

We do not sell personal information, and we do not use it for cross-app or cross-site tracking or for targeted advertising.

Student data (FERPA and COPPA)

When a school or district uses CoachDesk, any student information entered into the Service is handled on the institution’s behalf. We act as a “school official” with a legitimate educational interest under the Family Educational Rights and Privacy Act (FERPA), and we use student information only to provide the Service to the institution.

We do not collect information directly from children. Student information is provided by coaches, teachers, or administrators acting on behalf of the school, which is responsible for any consent required under the Children’s Online Privacy Protection Act (COPPA). We never use student information to build advertising profiles or for any purpose other than providing the Service.

Coaches control the visibility of notes and artifacts, and teachers can see what is shared with them. Institutions may request access to, correction of, or deletion of student information they control.

How we share information

We share information only with service providers that help us run CoachDesk, such as cloud hosting, database, and file-storage providers. These providers process information under contract and only to provide services to us. We may also disclose information if required by law or to protect the safety and integrity of the Service. A current list of our subprocessors is available on request.

Data retention and deletion

We keep information for as long as your account is active or as needed to provide the Service. You can delete your account from within the app, which removes your personal information and content on the schedule described in the app. Institutions may also request deletion of data they control.

Security

We use industry-standard measures to protect information, including encryption in transit and access controls. No system is perfectly secure, but we work to protect your information and to limit access to those who need it to operate the Service.

Your choices and rights

You can review and update your account information in the app and delete your account at any time. Depending on where you live, you may have additional rights to access, correct, or delete personal information, or to object to certain processing. To make a request, contact us at the address below.

Changes to this policy

We may update this policy from time to time. When we do, we will revise the “Last updated” date above, and for significant changes we will provide additional notice through the Service.

Contact us

Questions about this policy or your information? Email us at joe@jamelna.com.