Support

Questions, bugs, account help, or anything else about CoachDesk.

Contact us

Email joe@jamelna.com and we will get back to you within two business days.

If you are reporting a bug, tell us what device you were on, what you tapped, and what happened instead. That is usually enough for us to reproduce it.

How do I delete my account?

You can delete your account from inside the app, and it takes effect right away. There is no waiting period, and you do not need to email us first.

Tap your avatar at the top right of the header.
Tap Delete Account. The same screen sits under Data & Privacy in your settings.
Tap Delete My Account.
Type DELETE, tick the acknowledgement, then confirm.

Your account and its data are removed immediately, and you are signed out. Signing back in with those credentials will fail, because the account is gone.

Can I export my data first?

Yes. The same Data & Privacy screen has a data export. Run the export and save the file before you delete anything, since deletion cannot be undone.

Is there an iPhone app?

Yes. CoachDesk is on the App Store for iPhone and iPad, and it is free. Sign in with the account you already use on the web, or create one in the app.

Does CoachDesk work offline?

It is built for buildings with bad signal. Check-ins and notes you log without a connection are saved on the device and marked as waiting to sync. They upload on their own once you are back online, so you can capture in the moment and sort it out later.

Who can see my coaching notes?

Coaching notes are private to the coaching relationship by default. Each note has a visibility setting, so you decide whether a teacher or an administrator can read it. Teachers can see what has been shared with them, and administrators see only what has been marked visible to them.

Student work captured as an artifact stays inside the school’s account. We do not sell it, and we do not share it with advertisers or data brokers. The privacy policy covers this in full, including how we handle educational records.

I forgot my password

Email joe@jamelna.com from the address on your account and we will help you get back in.